Rapid Response Call Line

Sisters of Charity Providence Hospitals offers patients and families a rapid response call line. This call line gives you the ability to call for immediate help when you feel you are not receiving adequate medical attention. The rapid response call line was created to address the needs of the patient in an emergency or in the event a patient is unable to get the attention of a health care provider.

Use the rapid response call line if:

• A noticeable medical change in the patient occurs and the health care team does not recognize the concern.
• After speaking with a member of the health care team (i.e. nurses or physicians), you continue to have serious concerns on how care is given, managed, or planned.

Reach the rapid response call line by dialing extension 5511 from a hospital phone or 256-5511 from your cell phone. The operator will ask for the caller’s name, room number, patient name, and patient concern. A team of medical professionals, the rapid response team, will immediately be alerted and will arrive in the
patient room to assess the situation.

In offering the rapid response call line, we want you to know that you are a partner in care. You can be
your own patient advocate by speaking up when you have a concern. If you have any questions or concerns re g a rding the rapid response call line, please discuss them with one of our health care providers.