Customer Service

Customer service, good or bad, doesn't just happen. Maintaining an effective customer service program is one of the biggest challenges facing organizations today. Developing an effective customer service plan and instilling a commitment to it within the organization is key to meeting our mission. Therefore, Providence Hospital absolutely commits to provide exceptional customer service, understands its significance, and promotes a plan to accomplish our goals and objectives. Identifying areas of concern and initiating timely recovery actions become the responsibility of every person involved at Providence Hospitals.

We want our employees to understand and deploy what makes for an excellent customer service experience, how to deliver excellent customer service in person, on the phone and how to recover when the experience has not met our customer’s expectations.